Get help with account access, device setup, billing, orders or playback. Send a clear message and include the device and app you use.
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Thank you for contacting OCTO IPTV Services. We'll respond within 1 hour.
Choose the most relevant subject in the form so your message reaches the right workflow quickly.
Ask for help choosing a suitable IPTV player, entering the account details supplied after activation, loading the programme guide or moving the service to another supported device. Include the device model, operating system and app name so the support team can give specific steps.
Contact the team about a pending order, an unpaid invoice, payment confirmation, connection upgrades or reseller enquiries. Quote the order or invoice number shown in the client dashboard, but never send full card details, wallet credentials or account passwords in the message.
Report login errors, buffering, missing guide data or channels that do not load. Before sending the form, restart the app and router, test another channel and note the time of the issue. These details help separate a local device problem from an account or service issue and reduce unnecessary follow-up questions.