1. Information we collect
We may collect account and contact details, order and invoice information, support messages, device or browser information, IP address, security logs and preferences. Payment providers process card or wallet details under their own privacy terms; we receive transaction status and identifiers needed to reconcile payment.
2. How we use information
We use information to create accounts, deliver and support services, process orders, prevent fraud, secure the website, meet legal obligations, communicate service notices and improve reliability. We do not sell personal information.
3. Legal bases
Where UK or EU data-protection law applies, processing is based on performance of a contract, compliance with law, legitimate interests such as security and support, or consent where required.
4. Sharing
Information may be shared with hosting, email, analytics, support and payment providers only as needed to provide the service. We may also disclose information when legally required or to protect users, rights and systems.
5. Retention and security
We retain information only as long as reasonably needed for the purposes above, including accounting, dispute and security requirements. We use proportionate technical and organisational safeguards, but no internet service can guarantee absolute security.
6. Cookies
The site may use essential cookies for sessions, preferences, security and customer login. Optional analytics or communications tools may set additional identifiers. Browser controls can restrict cookies, although essential features may stop working.
7. International transfers
Providers may process information outside your country. Where required, we use recognised safeguards or providers operating under an applicable adequacy mechanism.
8. Your choices and rights
Depending on your location, you may request access, correction, deletion, restriction, portability or objection. You may also withdraw consent where processing depends on it. Some information must be retained for legal, fraud-prevention or contractual reasons.
9. Contact
Send privacy questions or rights requests to support@octoiptv.store. We may ask for reasonable identity verification before disclosing account information.