Check the account and login fields
Confirm that the order is active and the number of simultaneous streams has not been exceeded. Re-enter the server URL, username and password exactly as supplied. Watch for spaces added by copy and paste, verify that the full server address is present and never post a screenshot containing the complete credentials.
Restart the app, device and network
Close the player completely, restart the streaming device and reboot the router. Test another app or website on the same device. When the connection is unstable, move closer to the router, switch to a suitable 5 GHz network or use Ethernet. Test an HD stream before 4K to separate bandwidth from account issues.
Refresh the playlist and EPG
Use the player’s refresh or reload option, then allow the first synchronisation to finish. Clear only the app cache if necessary. Avoid clearing all app data unless the account fields have been saved. A missing EPG can be a separate guide-data issue even when live playback still works.
Collect details for support
If multiple channels fail on more than one supported device, contact OCTO IPTV support. Include the order number, time, device model, app name, connection type, category affected and exact error message. Do not include the password. These details help support distinguish account, server, app and local-network problems.
Frequently asked questions
Why does OCTO IPTV show an invalid login?
The credentials may be mistyped, the plan may be inactive, the server address may be incomplete or the player may be using the wrong login method.
Why is only the EPG missing?
Refresh the guide, verify the EPG option and allow the player enough time to download the programme data.
Should I reinstall the player?
Try restart, playlist refresh and cache clearing first. Reinstall only after saving the required account details.